Termini e condizioni d'uso - Puff Italia

The general terms and conditions of sale to consumers and distance contracts are governed by Chapter I, Title III, Part III of Legislative Decree 06.09.2005 no. 206 (Consumer Code) and, for aspects not covered by the Consumer Code, by the rules on electronic commerce (Legislative Decree no. 70/2003), as well as the provisions of the Civil Code on the validity, formation or effectiveness of contracts. For civil disputes regarding the application of contracts entered into between a professional and a consumer, as defined in art. 3 of Legislative Decree 06.09.2005 no. 206, the mandatory territorial jurisdiction lies with the court of the place of residence or domicile of the consumer, if located in Italian territory. For the resolution of disputes arising from the exact application of contracts governed by the provisions of Sections I to IV, Chapter I, Title III, Part III of Legislative Decree 06.09.2005 no. 206, it is possible to resort to mediation procedures, as per Legislative Decree 04.03.2010 no. 28. The possibility of using the voluntary and peer negotiation procedures provided for in article 2, paragraph 2, of the same Legislative Decree 04.03.2010 no. 28 is reserved

Agreement between user and SET S.P.A. and disclaimer
The website puffgroup.it comprises numerous web pages managed by SET S.P.A.. The website puffgroup.it is offered to the user on the condition that the user accepts without modification the terms, conditions, and notices contained in this agreement. The use of the website puffgroup.it constitutes full acceptance of such terms, conditions, and notices.

E’ vietata la vendita di tutti i prodotti Puff ai minori di 18 anni.

Modification of terms of use:
The website puffgroup.it reserves the right to modify the terms, conditions, and notices under which the website puffgroup.it is offered, including but not limited to the costs associated with the use of the website puffgroup.it.

Links to third-party sites:
Il sito web puffgroup.it può contenere dei link ad altri siti web ("Linked Sites"). I siti collegati non sono sotto il controllo di SET S.P.A. e SET S.P.A. non è responsabile per i contenuti dei Siti Collegati, compreso senza limitazione qualunque link contenuto in un sito collegato, o qualunque modifica o aggiornamento di un sito collegato. SET S.P.A. non è responsabile dei webcasting o qualunque altra forma di trasmissione ricevuta da qualsiasi sito collegato. Il sito web puffgroup.it fornisce tali link solamente come vantaggio, e l’inclusione di link non implica riconoscimento alcuno da parte di SET S.P.A. del sito o di qualunque forma di associazione con i suoi gestori.

Prohibitions:
As a condition of using the website puffgroup.it, the user warrants to SET S.P.A. that they will not use the website puffcigarette.com for illegal purposes or purposes prohibited by these terms, conditions, and notices. E’ vietato utilizzare il sito web puffgroup.it in modo da danneggiare, disabilitare, sovraccaricare, o mettere in pericolo il sito web puffgroup.it o interferire con l’utilizzo da parte di altri e il godimento del sito web puffgroup.it. The user may not obtain or attempt to obtain any material or information through any means not intentionally made available or provided through the website puffgroup.it.

Content:
Il sito web puffgroup.it non rivendica la proprietà dei materiali forniti dall’utente a SET S.P.A. (incluso commenti e suggerimenti) o inviati, caricati, inseriti o inviati a qualsiasi sito web di SET S.P.A. o ai servizi associati (collettivamente "Materiale Presentato"). Tuttavia, inviando, caricando, inserendo, fornendo o presentando il Materiale Presentato, l’utente garantisce a SET S.P.A., alle società affiliate e sub licenziatarie, il permesso di utilizzare il Materiale Presentato dall’utente in relazione all’operazione delle loro attività svolte su Internet compreso, senza limite, il diritto di: copiare, distribuire, trasmettere, visualizzare pubblicamente, eseguire pubblicamente, riprodurre, modificare, tradurre e riformattare il Materiale Presentato dell’utente e pubblicare il nome dell’utente in relazione a tale Materiale Presentato. No compensation will be paid for the use of the Submitted Material. SET S.P.A. is under no obligation to post or use any Submitted Material that the user may provide and may remove any Submitted Material at any time at its sole discretion. By sending, uploading, entering, providing or submitting the Submitted Material, the user warrants and represents that they own or otherwise control all rights to such Submitted Material as described in this section including, without limitation, all rights necessary to provide, send, upload, enter or submit the Submitted Materials.

Liability:
THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE PUFFGROUP.IT MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO INCORRECT INFORMATION. SET S.P.A. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE PUFFGROUP.IT AT ANY TIME. NELLA MISURA MASSIMA CONSENTITA DALLA LEGGE APPLICABILE, TUTTE LE INFORMAZIONI, SOFTWARE, PRODOTTI, SERVIZI E RELATIVA GRAFICA SONO FORNITI "COME SONO" SENZA GARANZIE O CONDIZIONI DI ALCUN TIPO. SET S.P.A. E/O I SUOI FORNITORI DECLINANO TUTTE LE GARANZIE E CONDIZIONI PER QUANTO RIGUARDA QUESTE INFORMAZIONI, SOFTWARE, PRODOTTI, SERVIZI E RELATIVA GRAFICA, COMPRESE TUTTE LE GARANZIE O CONDIZIONI IMPLICITE DI COMMERCIABILITÁ E IDONEITÁ PER UN PARTICOLARE SCOPO, TITOLO E NON–VIOLAZIONE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SET S.P.A. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE PUFFGROUP.IT, WITH THE DELAY OR INABILITY TO USE THE WEBSITE PUFFGROUP.IT OR RELATED SERVICES, THE PROVISION OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE PUFFGROUP.IT, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE PUFFGROUP.IT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SET SPA OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. DATO CHE ALCUNI STATI/GIURISDIZIONI NON AMMETTONO L’ESCLUSIONE O LA LIMITAZIONE DELLA RESPONSABILITÁ PER DANNI CONSEQUENZIALI O INCIDENTALI, LA LIMITAZIONE DI CUI SOPRA POTREBBE NON ESSERE APPLICABILE ALL’UTENTE. SE SI E’ INSODDISFATTI DI QUALSIASI PARTE DEL SITO WEB PUFFGROUP.IT, O CON QUALSIASI DI QUESTI TERMINI DI UTILIZZO, L’UNICO ED ESCLUSIVO RIMEDIO E’ QUELLO DI NON UTILIZZARE IL SITO WEB PUFFGROUP.IT.

Diclaimer:
SET S.P.A. ATTESTA CHE TUTTI I LIQUIDI AROMATICI DISTRIBUITI DA SET S.P.A., IN TUTTE LE SUE VARIANTI, SONO PRODOTTI COSTITUITI DA INGREDIENTI ED AROMI ALIMENTARI CONFORMI ALLE NORMATIVE VIGENTI E REALIZZATI CON MATERIE PRIME CONSENTITE DALLA COMUNITA’ EUROPEA E DALLA AGENZIA EUROPEA DI SICUREZZA ALIMENTARE. DI NORMA QUESTE SOSTANZE SONO CONSUMATE ABBINATE AD ALIMENTI E BEVANDE, QUINDI INGERITE. THE INGESTION OF A FOOD PRODUCT INVOLVES ITS DIGESTION, WITH CONSEQUENT AND SPECIFIC BIOLOGICAL ASSIMILATION PROCESSES. THE INHALATION OR VAPORIZATION OF FOOD-GRADE INGREDIENTS AND FLAVOURINGS, ALTHOUGH A PRACTICE COMPARABLE TO OLFACTORY PERCEPTION IN AN OPEN ENVIRONMENT, HAS NOT BEEN SPECIFICALLY TESTED, THEREFORE POSSIBLE UNFORESEEN EFFECTS CANNOT BE EXCLUDED. SET S.P.A. ASSUMES NO RESPONSIBILITY FOR THE USE OF THE AFOREMENTIONED AROMATIC LIQUIDS THROUGH PERSONAL VAPORIZERS, ELECTRONIC CIGARETTES AND SIMILAR DEVICES.

Service contact:
[email protected]

Termination/restriction of access:
SET S.P.A. reserves the right, at its sole discretion, to terminate access to the website puffgroup.it and related services or any part thereof, at any time, without notice. IN GENERAL to the maximum extent permitted by law, this agreement is governed by the laws of the Italian State and the user consents to the exclusive jurisdiction and venue of the Court of Turin (Italy) in all disputes arising from or related to the use of the website puffgroup.it. It is understood that for civil disputes regarding the application of contracts entered into between a professional and a consumer, as defined in art. 3 of Legislative Decree 06.09.2005 no. 206, the mandatory territorial jurisdiction lies with the court of the place of residence or domicile of the consumer, if located in Italian territory. SET S.P.A. is subject to applicable laws and legal requirements, and nothing contained in this agreement exempts SET S.P.A. from the right to comply with judicial authority and law enforcement. Unless otherwise specified in this document, this agreement constitutes the agreement between the user and SET S.P.A. with regard to the website puffgroup.it and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SET S.P.A. with regard to the website puffgroup.it.

General conditions:
General conditions of SET S.P.A., operating under the name Puff, with registered office at C.so Re Umberto, 7 – 10121 Turin and operational headquarters at Via don Eugenio Bruno 1-3 - 10029 - Villastellone (Turin).

1. Application
Le presenti condizioni si applicano a tutte le offerte, i contratti e gli ordini di consegna di merci formulate, accettate e/o eseguite da parte di SET S.P.A., che agisce sotto il nome di Puff, di seguito chiamata "Puff", che sono sorti o si sono perfezionati mediante il webshop online di Puff tra Puff e il consumatore. The contract is deemed concluded, pursuant to art. 2 below, through the submission of an order, called an order with "obligation to pay", executed by the Consumer following the reading and acceptance of the pre-contractual information provided by Puff. Discrepancies and/or additions to these conditions are valid only if and to the extent that they have been explicitly accepted in writing by Puff. A discrepancy and/or addition may relate exclusively to the delivery in relation to which acceptance has already taken place. In these general conditions, an e-mail message also has the validity of a written statement. Sale to consumer in these general conditions means the following: the purchase that takes place between the consumer and Puff in relation to movable goods, in which the consumer is a natural person who does not act in the exercise of a professional or commercial activity.

2. Offer and acceptance
All offers made by or on behalf of Puff in any form (oral, written, electronic, digital, etc.) are without obligation and are valid while supplies last. Puff has the right to revoke any offer within five business days of receiving acceptance from the counterparty. Puff has the right to remove offers from the website and to waive delivery. The validity and effectiveness of acceptance by the consumer are subject to: i. the reading and unconditional acceptance of the pre-contractual information provided by Puff; ii. the presentation (and/or upload), in compliance with Directorial Decree prot. no. 83685 of 18/03/2021, of a valid identity document according to the methods provided in the information notices published on the website. In the event that even one of the aforementioned conditions is not met, the contract will not be concluded. Puff's offers and/or quotes are not valid for reorders or new orders. L’accettazione di un’offerta di Puff da parte del consumatore avviene con l’immissione dei dati in un account (dati del cliente), seguita dalla lettura e successiva accettazione dell’informativa precontrattuale resa ai sensi del Codice del Consumo, e con l’inoltro dell’ ”ordine con obbligo di pagare” dal sito di Puff. Upon the consumer's order, Puff sends an order confirmation message. The effectiveness of the sales contract thus concluded is conditionally suspended pending verification of the buyer's legal age, which will be carried out by the carrier prior to delivery of the goods. E’ vietata la vendita di tutti i prodotti Puff ai minori di 18 anni. Any order placed by minors will be automatically cancelled without further communication from Puff.

3. Price
Puff applies the prices as listed on the website, unless otherwise explicitly agreed in writing. The prices shown on the website include VAT, excluding shipping costs, which are indicated before the submission of the order with obligation to pay.

4. Payment
Payment, unless otherwise agreed in writing, must be made within the terms indicated in the purchase procedure, exclusively by the methods offered on the Puff website. Without prejudice to other rights accruing to Puff, the consumer, in case of late payment and/or incomplete payment, or for any other reason attributable to them resulting in failure to fulfill their obligations towards Puff, shall be in default by operation of law without the need for reminders or formal notice. Puff has the right to seek recovery from the consumer for amounts due, including any default interest, as well as extrajudicial collection costs.

5. Delivery, Risk
Delivery takes place only after payment by the consumer of the total order amount and after verification of the buyer's legal age. Puff determines the method and route of transport. The consumer has the obligation to accept delivery. In the case of a sale to a consumer, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer at the time when the consumer, or a third party designated by them and other than the carrier, physically takes possession of the goods.

6. Inspection and complaints
The buyer is required to inspect the goods upon receipt. All complaints must reach Puff in writing within an appropriate period from the time when the defects or shortcomings are known or could reasonably have been known, and in any case within 14 days of delivery of the goods and must include an accurate description of the complaint(s). Complaints can be sent by email to [email protected] or to Puff's physical address: SET SPA, Via don Eugenio Bruno 1-3 - 10029 - Villastellone (TO) – Italy, Tel. +39 011 3747830, Fax +39 011 3747829. The goods subject to the complaint must be stored in an appropriate place with care, without being used, mixed or processed and, if Puff or a third party designated by Puff requires further inspection, the goods must be made available to Puff by shipment at the consumer's expense.

7. Warranty
In case of a conformity defect of the product contained in the package, the consumer, as defined in art. 3 of the Consumer Code, has the right to avail themselves of the legal warranty provided by the Consumer Code itself in articles 128 to 132. Il venditore e’ responsabile, a norma dell’articolo 130, quando il difetto di conformità si manifesta entro il termine di due anni dalla consegna del bene. The consumer forfeits the rights provided by article 130, paragraph 2, if they do not report the conformity defect to the seller within two months from the date on which the defect was discovered. The non-consumer customer, as defined in art. 3 of the Consumer Code, has the right to avail themselves of the legal warranty provided in the Civil Code The warranty coverage does not include:
1. Products broken due to improper use.
2. Damage to products used together with non-original Puff products.
3. Damage caused by non-original Puff aromatic liquids.
4. Filters and aromatic liquids.
5. Products damaged by impacts, water or liquid for Personal Vaporizers.
6. Products returned without indication of order number, customer code and purchase date (data obtainable from the confirmation email received by the Consumer upon completion of the order).

Cooling-off period and withdrawal
The consumer has the right to withdraw from the contract, without giving any reasons, within 14 days. The withdrawal period expires 14 days from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods (or of the last item in the case of multiple items ordered in a single order but delivered separately). The right of withdrawal for the consumer is excluded with regard to the supply of clearly customized goods, goods that risk deteriorating or expiring rapidly, sealed goods that are not suitable for return for hygienic reasons or reasons related to health protection and have been opened after delivery, as well as in all other cases expressly provided for by art. 59 Consumer Code. To exercise the right of withdrawal, the consumer must inform SET S.P.A., Via don Eugenio Bruno 1-3 - 10029 - Villastellone (TO) – Italy, Tel. +39 011 3747830, Fax +39 011 3747829, Email [email protected] of their decision to withdraw from this contract by means of an explicit statement (for example, a letter sent by registered mail, fax or email). For this purpose, they may use, without obligation, the standard withdrawal form attached to the information notice provided at the time of the purchase order. To meet the withdrawal deadline, it is sufficient for the consumer to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

7. Effects of withdrawal
If the consumer withdraws from this contract, they will be refunded all payments made in favour of SET, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which SET S.P.A. is informed of the consumer's decision to withdraw from this contract. Said refunds will be made using the same payment method used by the consumer for the initial transaction, unless the parties have expressly agreed otherwise; The refund may be suspended until receipt of the goods or until the consumer has demonstrated that they have returned the goods, whichever is earlier. If the consumer has received the goods subject to the contract, they are requested to return such goods to SET S.P.A., Via don Eugenio Bruno 1-3 - 10029 - Villastellone (TO) – Italy, without undue delay and in any case within 14 days from the day they communicated their withdrawal from this contract. The deadline is met if the consumer returns the goods before the expiry of the 14-day period.
The direct costs of returning the goods shall be borne by the consumer and, if the goods cannot normally be returned by post, the direct cost of returning the goods shall remain the responsibility of the consumer and the cost is estimated to be a maximum of approximately € 10 per kg.

8. Liability of Puff
Puff is not liable for material or immaterial damages suffered by the counterparty and/or by third parties to whom the counterparty has made the goods available, unless Puff has acted with intent or gross negligence. In particular, Puff is not liable for health damages. Puff is not liable for consequential damages, direct or indirect commercial damages, stagnation damages and/or lost profits. Puff's liability in all circumstances remains in any case limited to the amount paid by the liability insurance for that specific case. Should the insurance not pay any amount or should the damage not fall within the insurance coverage, liability remains limited to three times the net invoice value of the delivery in question with a maximum of € 3,000. The counterparty releases Puff from all liabilities towards third parties, regardless of their nature and extent, and waives any right of recourse against Puff.

9. Partial nullity, waiver
Should a provision of these conditions be declared and/or deemed null and void by a court, the provision shall be deemed converted into a provision that, while maintaining its content and tenor as far as possible, is not voidable/null. Should Puff not require strict compliance with these conditions, this does not imply a waiver by Puff of the right to still require strict compliance with these conditions in specific cases.

10. Applicable law and competent court
For all contracts and any other legal relationships between Puff and the counterparty, Italian law shall apply exclusively. The Court of Turin is the sole competent court to hear disputes between the parties. Per le controversie civili inerenti l’applicazione dei contratti stipulati fra professionista e consumatore, come definito all’art. 3 del D. Lgs. 06.09.2005 n. 206, la competenza territoriale inderogabile è del giudice del luogo di residenza o di domicilio del consumatore, se ubicati nel territorio dello Stato Italiano. Per la risoluzione delle controversie sorte dall’esatta applicazione dei contratti disciplinati dalle disposizioni delle Sezioni da I a IV del capo I del titolo III della parte III del D. Lgs. 06.09.2005 n. 206 è possibile ricorrere alle procedure di mediazione, di cui al D. Lgs. 04.03.2010 n. 28. the possibility of using the voluntary and peer negotiation procedures provided for in article 2, paragraph 2, of the same Legislative Decree 04.03.2010 no. 28 is reserved.